We ended up using Uber for the rest of our trip which is super cheap ( did not know that Uber was allowed in BA initially). I am fluent in Spanish and I could not imagine what it was like for others that did not speak the language. When we complained to the staff on the bus he told us to go to another office to place an official complaint. NOT PRACTICAL!!! also you have to take into consideration the traffic in BA. The duration of the ticket is for 24 hrs from the time when you go on the first time. We had to change buses which caused more delays. On one of the buses we went on the audio was not working and you could not hear the announcements. This is very time-consuming because the distances of the stops are very far from each other. a lot of time looking for them and asking around. The stops are not well labeled (hard to see), the map with the stops are not accurate and you spend. We had to buy the tickets through a third party travel place after asking the business around who told us they closed without notice. we were told is a big yellow sign ( the lady at hotel said ÿou cant miss it'). We walked around asking for their office and could not find it. To start with the ticket office closed with no notice to where they move to or anything. We have traveled all over the world and have used other hop on hop off buses and this particular company is not good.